Listening

Sarah had bought a jacket online, but when it arrived, it was too small. She decided to go to the store to exchange it. At the counter, Sarah politely explained to the cashier that the jacket didn’t fit. The cashier checked the receipt and confirmed that the item could be exchanged within seven days. Sarah chose a larger size, but the color she wanted was out of stock. After some discussion, the cashier suggested Sarah could get a refund or choose another color. Sarah decided to pick a navy-blue jacket instead. The cashier processed the exchange quickly, and Sarah thanked her for the help. Sarah left the store happy and relieved that the problem was solved smoothly.