Listening

Anna walked into the city bank on a sunny morning. She needed to deposit some cash into her savings account and withdraw money for upcoming expenses. As she approached the counter, a friendly teller named David greeted her with a smile. Anna explained that she wanted to deposit $500 into her account and then withdraw $200 in cash. David asked for her ID and account number to verify her information. After confirming her details, David processed the deposit first and then counted out $200 in crisp bills for her withdrawal. He carefully asked Anna to sign the receipt and handed her both the receipt and cash. Anna thanked David for his help and left the bank feeling satisfied and secure.