Listening

On a sunny morning in Hanoi, Lisa, a tourist from Canada, walks into a travel agency near her hotel. She wants to buy tickets for a city tour and also for the famous Temple of Literature. At the counter, a friendly staff member greets her. Lisa asks about available tours, prices, and departure times. The staff explains that there is a half-day city tour, including transportation and a guide, and the ticket for the Temple of Literature can be bought separately. After comparing, Lisa decides to book the half-day tour for the next morning and also buy two entrance tickets for the temple. She pays with her credit card, receives the tickets, and thanks the staff. Excited, she leaves the agency, ready to explore the city.