Listening

Anna recently ordered a subscription for an online streaming service. After a week, she noticed that the service was not working properly. She contacted customer support via the online chat. Customer Support: Hello, how can I help you today? Anna: Hi, I purchased a monthly subscription last week, but I cannot access the content. Customer Support: I’m sorry for the inconvenience. Can you provide your order number? Anna: Yes, it’s 12345. Customer Support: Thank you. I see the problem. We will fix it within 24 hours and you will be compensated with an extra week of service. Anna: Thank you very much for your quick response. Customer Support: You’re welcome. We appreciate your feedback.