Listening

John arrived at the Sunrise Hotel after a long flight. At the reception desk, the receptionist smiled and said, 'Good afternoon, sir. Do you have a reservation?' John replied, 'Yes, I booked a double room for two nights under the name John Miller.' The receptionist confirmed the booking, asked for his passport, and provided a registration form. After filling out the form, John received his key card and information about breakfast time. Two days later, John returned to the front desk to check out. He said, 'Good morning. I'm checking out of room 402.' The receptionist verified his stay, presented the bill, and asked if John had used the minibar. John confirmed he hadn’t, paid the bill, and thanked the staff for their service before leaving.